FAQs
Got questions? We’ve got answers! Whether you’re curious about our exclusive perfume collection, need help with orders, or want to know more about our services, our FAQ section covers it all.
everything you need to know about shipping, returns, payments, and more to make your Swank shopping experience smooth and effortless. If you still need assistance, feel free to reach out to our support team!
Where do you source your perfumes from?
We source our perfumes from all renowned fragrance Countries in the Europe, the Middle East, and Asia. Each scent is carefully selected to ensure authenticity.
Are your perfumes authentic?
Absolutely! Swank guarantees 100% authentic fragrances, sourced directly from trusted distributors.
How can I choose the right fragrance for me?
Choosing the right fragrance can be a personal experience. We recommend considering your preferences in scent families (floral, woody, oriental, etc.) and exploring samples or decants if available. Our team is also here to offer personalized recommendations based on your tastes.
Do you ship internationally?
Currently, we offer shipping within Sri Lanka. We are not able to ship internationally outside of this region at this time. Please check back for updates or contact us for any special requests.
How can I reach your customer service team?
Our customer service team is here to assist you. Contact us via email at swankxlifestyle@gmail.com or by phone at +94 77 326 2977.
How long does shipping take?
Shipping times within Sri Lanka vary based on location, orders typically arrive within 2-7 business days
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email or to your whatsapp to monitor its progress.
What’s the return policy?
Due to the nature of perfumes, we cannot accept returns on opened products. However, if your item arrives damaged or incorrect, please contact us for assistance.
Can I purchase wholesale or bulk orders?
For wholesale or bulk inquiries, please contact us directly through our Email : swankxlifestyle@gmail.com, and we’ll be happy to assist.
How can I pay for a product?
We provide you with a variety of payment options when you purchase our products online which includes cash on delivery, bank transfer, credit and debit cards, Buy Now-Pay Later (BNPL) Options: Koko, MintPay
Is there any additional charges for card payment?
All card transactions and payments will be charged 3% from the cart’s total amount as a convenience fee for the Internet Payment Gateway.
