Terms & Conditions

Welcome To Swank !

1. Acceptance of Terms

By accessing and using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please discontinue use of our services. We reserve the right to amend these terms at any time without notice.

2. Orders & Payments

  • Order Acceptance: All orders are subject to our acceptance and availability. We reserve the right to cancel or refuse any order for any reason, including stock limitations or pricing errors.
  • Payment Methods: We accept the following payment methods: [cash on delivery, bank transfer, debit/credit cards, Koko, Mint pay]. All payments are processed securely through our payment provider, and your information is encrypted for security.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation. Please ensure your email address is correct to receive updates regarding your order.
  • Order Changes: After an order has been placed, changes or cancellations may not be possible. Please contact us immediately if you need assistance.

3. Shipping & Delivery

  • Processing Time: Orders are processed within [2-5 working days]. During peak times, processing may take longer, and we will notify you of any delays.
  • Delivery Times: Delivery times vary based on your location. We use trusted shipping partners and provide estimated delivery times at checkout. However, we are not responsible for delays caused by external factors such as postal services or customs clearance.
  • Shipping Fees: Shipping costs are calculated at checkout and may vary based on your location and selected shipping method.
  • Order Tracking: Once your order is shipped, you will receive a tracking number to monitor its progress. If you encounter any delivery issues, please contact us for assistance.

4. Returns, Refunds & Exchanges

  • Returns Policy: Due to the nature of our products, we cannot accept returns on opened or used perfumes, decants, or samples. Unopened products in their original packaging can be returned within 07 days of delivery. Customers are responsible for return shipping costs unless the item was damaged or faulty.
  • Refund Process: Once we receive your returned item, it will be inspected. If approved, a refund will be issued to your original payment method within a week
  • Damaged or Faulty Items: If your product arrives damaged or defective, please contact us within 7 days of receipt. Provide clear photos of the issue, and we will arrange a replacement or refund.
  • Exchanges: We do offer exchanges for the orders purchased directly from us

5. Product Information & Descriptions

  • We make every effort to ensure that product descriptions and images are accurate. However, due to variations in screen displays and batch manufacturing, slight differences may occur. Product weights, dimensions, and ingredient listings are for reference purposes only.
  • Fragrance Sensitivity: We are not responsible for any allergic reactions or sensitivities to our products. Customers are advised to test small samples or decants before purchasing full-sized bottles.

6. Sample & Decant Policy

  • Samples and Decants: Samples and decants are non-returnable and non-refundable. These are custom-made and may vary slightly from full bottles in terms of packaging.
  • Limited Availability: Samples and decants may have limited availability based on stock and batch production.

7. Pricing & Promotions

  • Pricing: All prices listed are in Sri Lankan Rupees and include applicable taxes unless otherwise specified. Prices may change without notice. If an error in pricing is found after your order is placed, we will notify you to offer a refund or the opportunity to complete the purchase at the correct price.
  • Discount Codes & Promotions: Promotional codes are limited-time offers and cannot be combined with other discounts unless stated. We reserve the right to modify or cancel promotions at any time.

8. Privacy & Security

  • Personal Information: We respect your privacy and are committed to protecting your personal information. We collect, use, and store your data in accordance with our [Privacy Policy]. Your information will only be shared with third parties necessary to complete your order (e.g., payment processors, shipping services).
  • Data Security: We take security seriously and use industry-standard encryption technologies to protect your information. However, we cannot guarantee the absolute security of any information transmitted via the internet.

9. Intellectual Property

  • All content, images, logos, and designs on this website are the property of Swank and may not be used or reproduced without permission. Any unauthorized use may result in legal action.

10. Limitation of Liability

  • We are not liable for any damages, direct or indirect, arising from the use of our products or website. This includes any allergic reactions, skin irritations, or other health-related issues caused by our products. Please perform a patch test if you are concerned about potential reactions.
  • Third-Party Links: Our website may contain links to third-party sites. We are not responsible for the content, privacy policies, or practices of these sites.

12. Contact Us

  • For any questions or concerns, please contact us via email at [swankxlifestyle@gmail.com] or through our contact form on the website.